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- Troubleshooting Citrix Receiver On Mac
- Citrix Receiver For Mac Older Versions
- Citrix Receiver For Mac 10
Citrix Receiver Updates logging is enabled by default with Citrix Receiver for Mac Version 12.6 and later. This is helpful when troubleshooting Receiver auto-update related issues. To enable Session Logging Select Connection Diagnostics or Full in the Session Logging.
Applicable Products
- Receiver for Mac
- Even after we use ' Uninstall Citrix Receiver ' to uninstall the receiver from MAC,there are some of the directories that are left behind. The files are not permanently deleted from the device,it’s just that we do not have access to the files deleted from trash. This has mostly been reported after having run earlier versions of the CitrixReceiver.dmg.Also a direct upgrade of the receiver.
- For Receiver for Mac 12.0 and later versions, only secure (HTTPS) stores are allowed by default. The following procedure describes how to bypass this limitation in order to use non-secure (HTTP) stores in test environments. Note: Citrix recommends using secure (HTTPS) stores in production environments.
- Citrix Receiver 12.7 for Mac requires Citrix kernel extension to be loaded for Generic USB Redirection to function properly. If users see the “System Extension Blocked” prompt when launching a Citrix Receiver desktop or application.
Symptoms or Error
Troubleshooting Citrix Receiver On Mac
Citrix Receiver For Mac Older Versions
Solution
With macOS 10.13 High Sierra, Apple has introduced a new feature, where user approval is required to load any newly-installed third-party kernel extensions (KEXTs). Citrix Receiver 12.7 for Mac requires Citrix kernel extension to be loaded for Generic USB Redirection to function properly.
If users see the “System Extension Blocked” prompt when launching a Citrix Receiver desktop or application, they can go directly to System Preferences > Security & Privacy and Click Allow against Citrix Systems Inc as shown below to allow loading of the Citrix kernel extension:
Users can also go to the Devices tab in Citrix Receiver Preferences and follow the steps as shown below in the screenshot:
In addition, users can also open preferences from the Devices tab on the Desktop toolbar or the USB Devices menu in the main Citrix Viewer menu as shown below:
Citrix Receiver For Mac 10
Citrix Receiver for Mac does not require any explicit approvals to enable USB redirection when installed on previous versions of macOS (10.12, 10.11. and 10.10).